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Frequently Asked Questions
Yes, we ship all over the world. Although there are restrictions in certain countries regarding preloved luxury goods and fashion accessories. It is best to contact us before purchasing.
Orders within Hong Kong takes only 1 to 2 days. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
Our showroom is located in NCB Innovation Centre, 888 Lai Chi Kok Rd, Cheung Sha Wan, Kowloon, Hong Kong
Yes, we offer different payment terms from 1 month to 3 months.
There is no fee if you decide to settle your balance earlier.
As soon as the balance has been settled, it will take 2 to 3 days to process and 1 to 2 days for it to be delivered within Hong Kong. Overseas orders will take 7-14 days.
Yes! Each of our products undergoes 3 phases of authentication by our in-house authenticators before being sold on our platform. See our authentication process
No! We do not rely on any third-party authenticators, especially AI authenticating devices. Our in-house authenticators are very experienced in identifying authentic product through physical authentication. AI devices does not smell, feel, or listen. These human senses are needed to be able to identify with 100% accuracy.
Yes! Our in-house artisans are experts in leather colour restoration, cleaning, hardware replating, and more. Contact us to get a quote for our care and repair services.
You can contact us through our contact page! We will be happy to assist you.