FAQ

Yes. Fashionistaway ships from Hong Kong to selected international destinations. Available destinations, shipping charges, and free-shipping eligibility are shown at checkout. International delivery is generally 7–14 business days after dispatch. Customs duties and import taxes, where applicable, are the customer’s responsibility.

Please allow up to 3 business days for order processing after payment has been confirmed. International delivery is generally 7–14 business days after dispatch. Hong Kong orders are generally shipped via SF Express, with delivery time depending on the courier. Tracking information will be provided after dispatch where available.

Our showroom is located at Unit B5, 26/F, NCB Innovation Centre, 888 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, Hong Kong SAR.

Yes. Fashionistaway offers an in-house installment/layaway plan with a maximum payment term of 3 months. A 30% deposit is required to reserve the item, with the remaining balance payable on or before the agreed final due date. Equal monthly payments are not required. Customers may make partial payments or settle the remaining balance early at any time, provided the full balance is paid by the agreed final due date. No extra fee is charged for payments made on or before the agreed due date. Contact us directly to arrange an installment/layaway plan.

No. Payments are payable on or before the agreed due date with no extra fee. You may make partial payments or settle the remaining balance early at any time without an early-settlement fee.

Installment/layaway purchases are prepared for shipment or showroom collection only after the full outstanding balance and any applicable shipping charges have been paid. Please allow up to 3 business days for order processing before shipment. International delivery is generally 7–14 business days after dispatch.

Yes. Every luxury item offered by Fashionistaway undergoes physical inspection and authentication by our experienced in-house authenticators before being approved for sale. We maintain a strict zero-tolerance policy towards counterfeit goods and are a participating retailer in the Federation of Hong Kong Industries’ No Fakes Pledge Scheme. See our authentication process for more information.

No. Fashionistaway does not rely on AI authentication devices or outsource authentication of the products we offer for sale. We firmly believe that luxury authentication should never be reduced to an automated scan, photograph, or algorithm. AI does not possess the human senses required to thoroughly examine a luxury item — it cannot physically feel materials and construction, assess texture and weight through touch, detect scent, listen to the movement and sound of hardware, or apply the experienced human judgement developed through years of handling authentic luxury goods. Our in-house authenticators physically examine each item, assessing its materials, craftsmanship, construction, hardware, markings, ageing characteristics and other brand-specific details before it is approved for sale. At Fashionistaway, physical human authentication is not optional; it is a fundamental part of our standard.

Yes. Fashionistaway provides professional care and restoration services for luxury goods, including cleaning, leather colour restoration, recolouring, hardware replating, repairs and other restoration work. Each item is assessed individually before we recommend the appropriate service. Contact us for an assessment and quotation.

Yes. Showroom pickup is available by arrangement. Please contact us through WhatsApp at +852 5502 9736 with your order or invoice details so we can arrange a pickup date and time at our Hong Kong showroom.