Terms of service
Fashionistaway Terms & Conditions
Effective Date: 11th July, 2026
Last Updated: 11th July, 2026
Table of Contents
- Acceptance of These Terms
- About Fashionistaway
- Eligibility to Use Our Website
- Products & Services
- Product Descriptions & Condition
- Authenticity Guarantee
- Pricing & Currency
- Orders
- Payment Methods
- Buy Now, Pay Later (BNPL)
- Shipping & Delivery
- Returns & Refunds
- Luxury Restoration Services
- Intellectual Property
- User Conduct
- Limitation of Liability
- Indemnity
- Force Majeure
- Governing Law
- Changes to These Terms
- Website Policies
- Entire Agreement
- Contact Information
1. Acceptance of These Terms
Welcome to Fashionistaway.
These Terms and Conditions (“Terms”) govern your access to and use of Fashionistaway.com (the “Website”), including all products, services, content, and features provided by Fashionistaway Limited (“Fashionistaway”, “we”, “our”, or “us”).
By accessing, browsing, or using our Website, placing an order, requesting a restoration service, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you should discontinue use of our Website and Services.
We reserve the right to update or amend these Terms at any time. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.
2. About Fashionistaway
Fashionistaway Limited is a Hong Kong-based company specialising in authenticated preloved luxury goods and professional luxury leather restoration services.
Our services include, but are not limited to:
- Authenticated preloved luxury handbags
- Wallets
- Small leather goods
- Luxury footwear
- Luxury accessories
- Professional leather restoration
- Leather cleaning
- Leather recolouring
- Leather repair
- Restoration consultation
- Worldwide online retail
We are committed to providing customers with authentic luxury products, transparent product information, and professional after-sales support.
3. Eligibility to Use Our Website
By using our Website, you represent and warrant that:
- You are at least 18 years of age or the age of majority in your jurisdiction.
- You have the legal capacity to enter into a binding agreement.
- All information provided by you is accurate, complete, and current.
- You will not use our Website for any unlawful, fraudulent, or unauthorised purpose.
We reserve the right to refuse service, suspend accounts, or cancel transactions where we reasonably believe these Terms have been violated.
4. Products & Services
Fashionistaway offers a carefully curated selection of authenticated preloved luxury goods.
Unless otherwise stated, all products sold through our Website are pre-owned.
As pre-owned items, they may naturally exhibit signs of previous ownership, age, storage, or use.
Our Services may include:
- Retail sale of luxury goods
- Authentication
- Restoration
- Customer consultation
- Worldwide shipping
Product availability is subject to change without notice.
We reserve the right to discontinue or withdraw any product or service at our discretion.
5. Product Descriptions & Condition
Fashionistaway is committed to presenting every product as accurately and transparently as possible.
All products are carefully inspected before being listed on our website. Product descriptions, condition reports, and photographs are prepared to provide customers with a clear understanding of each item’s overall condition before purchase.
Unless otherwise stated, all products offered by Fashionistaway are pre-owned (preloved) and may display signs of previous ownership, storage, or normal use consistent with their age and history.
Customers are encouraged to carefully review all available photographs, descriptions, measurements, and product details before completing a purchase.
5.1 Product Condition
Each product listing includes a condition assessment prepared by Fashionistaway based on our internal evaluation standards.
Condition descriptions are provided as general guidance to assist customers in understanding the overall condition of an item. As condition assessments involve professional judgment, individual opinions may vary.
Where relevant, we will identify visible imperfections such as:
- Corner wear
- Surface scratches
- Leather creasing
- Interior marks
- Hardware scratches
- Tarnishing
- Colour transfer
- Stains
- Storage marks
- Shape loss
- Repairs or alterations known to us
Normal signs of age and use should be expected with preloved luxury goods.
5.2 Product Photography
Fashionistaway believes that detailed product photography is an essential part of helping customers make informed purchasing decisions.
For each listing, we aim to provide clear photographs showing the product from multiple angles, including details of the exterior, interior, hardware, corners, handles, straps, serial numbers (where appropriate), and any notable signs of wear.
Our photographs form part of the product description and should be reviewed together with the written condition report before placing an order.
5.3 Colour Accuracy
We make every reasonable effort to present product colours as accurately as possible.
However, actual colours may vary depending on factors such as:
- Monitor settings
- Mobile device displays
- Screen brightness
- Lighting conditions
- Camera settings
Minor variations in colour representation do not constitute a product defect.
5.4 Measurements
Product dimensions provided on our website are approximate and intended as a general reference.
Minor variations may occur due to the method of measurement or the natural characteristics of the item.
Customers are encouraged to review the stated dimensions carefully before purchasing.
6. Authenticity Guarantee
Authenticity is one of Fashionistaway’s core commitments and the foundation of our business.
Every luxury item offered for sale by Fashionistaway undergoes a comprehensive physical authentication conducted by our experienced in-house authenticators before it is listed for sale. Our authentication process is performed internally and is based on years of hands-on experience working with luxury brands, extensive product knowledge, and careful physical examination of each item.
Each item is individually inspected using recognised authentication methods, including evaluation of its materials, leather quality, construction, craftsmanship, hardware, stitching, date codes or serial numbers (where applicable), heat stamps, engravings, brand-specific characteristics, manufacturing details, and other identifying features unique to the respective brand.
Our authentication process is carried out independently by our in-house authenticators. We do not rely on third-party authentication opinions as part of our standard authentication process. Instead, every item is personally examined and assessed by our own team before it is approved for sale.
Where available, accompanying accessories such as original receipts, authenticity cards, dust bags, boxes, certificates, or invoices may be included with the product. These accessories are provided for the customer’s convenience and provenance but are not relied upon as the sole basis for determining authenticity.
Every authentication represents the professional opinion of Fashionistaway based on our in-house expertise, the physical examination of the item, and the information available at the time of inspection.
6.1 Counterfeit Goods
Fashionistaway maintains a strict zero-tolerance policy towards counterfeit goods.
We do not knowingly purchase, consign, advertise, or sell counterfeit products. Every item must successfully pass our in-house authentication process before it is approved for sale.
If, at any stage prior to shipment, an item cannot satisfy our authentication standards, the transaction will be cancelled and any payment received will be refunded in accordance with our Return & Refund Policy.
6.2 No Fakes Pledge
Fashionistaway is proud to be a No Fakes Pledge Holder, reflecting our commitment to combating counterfeit goods and promoting responsible practices within the luxury resale industry.
Our commitment extends beyond authenticating every item before it is offered for sale. We are dedicated to providing customers with accurate product descriptions, clear and detailed photography, transparent condition reporting, and a rigorous in-house authentication process.
As a No Fakes Pledge Holder, we continuously uphold high standards of authenticity, transparency, and customer confidence in every item we offer.
7. Pricing & Currency
Fashionistaway strives to ensure that all prices displayed on our Website are accurate and up to date.
Unless otherwise stated, all prices are displayed in the currency selected on our Website. Currency conversion features are provided for customer convenience only. Final charges may vary depending on exchange rates, your payment provider, or your financial institution.
We reserve the right to correct pricing errors, typographical mistakes, or inaccuracies at any time without prior notice. If an order has been placed at an incorrect price due to a genuine error, we will contact you before processing the order and provide the option to proceed at the correct price or receive a full refund.
Prices displayed on our Website do not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless expressly stated. These charges, where applicable, remain the responsibility of the customer.
8. Orders
All orders placed through Fashionistaway are subject to acceptance and availability.
After an order is placed, you will receive an order confirmation acknowledging that we have received your purchase request. This confirmation does not constitute acceptance of your order.
Fashionistaway reserves the right to refuse, decline, or cancel any order at its sole discretion, including but not limited to the following circumstances:
- The item is no longer available.
- Payment cannot be successfully processed.
- Incorrect pricing or product information has been displayed.
- Fraudulent or suspicious activity is suspected.
- We are unable to verify customer information.
- Legal or regulatory requirements prevent the transaction.
If an order is cancelled after payment has been received, any eligible refund will be processed using the original payment method in accordance with our Return & Refund Policy.
8.1 Order Verification
To protect both our customers and our business, Fashionistaway may request additional information to verify an order before shipment.
Verification may include confirmation of billing details, shipping information, identity, or payment information where reasonably necessary.
Failure to provide requested information within a reasonable period may result in the cancellation of the order and a refund to the original payment method.
9. Payment Methods
Fashionistaway offers a variety of secure payment methods to provide customers with flexibility and convenience. Available payment options may vary depending on your country or region.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- AlipayHK
- WeChat Pay HK
- Faster Payment System (FPS)
- Direct Bank Transfer
- Klarna
- Afterpay/Clearpay (where available)
- Other payment methods made available through Shopify, Stripe, Airwallex, or authorised payment providers.
All payments are processed securely by trusted third-party payment providers. Fashionistaway does not store customers’ complete payment
10. Buy Now, Pay Later (BNPL)
Fashionistaway offers Buy Now, Pay Later (“BNPL”) payment options through approved third-party providers in selected countries and regions.
The availability of BNPL services depends on factors including the customer’s location, eligibility, purchase value, and the approval criteria of the respective BNPL provider.
Approval decisions, repayment schedules, buyer protections, fees, and lending terms are determined solely by the BNPL provider. Fashionistaway does not participate in lending decisions and cannot influence or guarantee approval.
Customers remain responsible for complying with the terms and conditions of the selected BNPL provider.
Where applicable, orders paid using BNPL will be processed and shipped in accordance with Fashionistaway’s order fulfilment procedures once payment confirmation has been received.
10.1 Fashionistaway Installment / Layaway Plan
Fashionistaway offers an in-house Installment / Layaway Plan for selected purchases, providing customers with the flexibility to reserve an item while paying over an agreed period.
How to Apply
Customers interested in the Fashionistaway Installment / Layaway Plan are required to contact Fashionistaway directly before placing an order.
Our team will discuss the available payment terms, confirm the item’s eligibility, and provide the customer with a personalised installment arrangement.
Installment and layaway purchases are not available directly through the website checkout.
Eligibility
The available installment terms are based on the final selling price of the item.
|
Purchase Price |
Installment Term |
|---|---|
|
HK$4,300 – HK$8,499 or PHP 30,000 – PHP 59,999 |
1 to 3 months |
|
HK$8,500 – HK$14,299 or PHP 60,000 – PHP 99,999 |
3 to 6 months |
|
HK$14,300 and above or PHP 100,000 and above |
6 to 12 months |
Fashionistaway reserves the right to approve or decline any installment or layaway request at its sole discretion.
Reservation Deposit
A minimum 30% non-refundable deposit is required to reserve an item under the Fashionistaway Installment / Layaway Plan.
Once the deposit has been received, the item will be reserved exclusively for the customer and will no longer be made available for purchase by other customers.
Payment Schedule
The remaining balance will be divided according to the agreed installment period.
Customers may make payments in advance or settle the outstanding balance in full at any time without penalty.
Shipment
Items purchased under the Fashionistaway Installment / Layaway Plan will only be shipped after the full purchase price has been paid and payment has been successfully confirmed.
Ownership of the item remains with Fashionistaway until full payment has been received.
Cancellation
Once an installment or layaway arrangement has been confirmed, cancellation by the customer is not permitted.
All payments made, including the initial deposit, are non-refundable and will be forfeited if the customer decides not to proceed with the purchase, unless otherwise required by applicable law.
Missed Payments
If a scheduled payment is missed, customers are encouraged to contact Fashionistaway as soon as possible.
If no communication is received or payments remain outstanding beyond the agreed terms, Fashionistaway reserves the right to cancel the installment arrangement, retain payments already received as compensation for reserving the item and associated administrative costs (subject to applicable law), and return the item to inventory for resale.
Relationship with Buy Now, Pay Later (BNPL)
The Fashionistaway Installment / Layaway Plan is an in-house payment arrangement and is separate from third-party Buy Now, Pay Later (BNPL) services.
Customers using the Fashionistaway Installment / Layaway Plan will receive their item only after full payment has been completed.
Eligible customers choosing a third-party BNPL provider may receive their purchase earlier, subject to the provider’s approval process and terms and conditions.
11. Shipping & Delivery
Fashionistaway ships to customers worldwide using trusted courier partners.
Shipping charges, available delivery methods, and estimated delivery times are displayed during checkout or communicated before payment where applicable.
Delivery times are estimates only and may vary depending on the destination, customs clearance, weather conditions, courier operations, public holidays, or other circumstances beyond our reasonable control.
Once an order has been dispatched, the customer will receive shipment confirmation and, where available, a tracking number.
11.1 Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Fashionistaway shall not be responsible for delays, additional shipping charges, failed deliveries, or returned parcels resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping or handling charges required to resend the parcel.
11.2 Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, value-added taxes (VAT), or other charges imposed by the destination country.
Unless otherwise stated, these charges are not included in the purchase price or shipping fees and are the sole responsibility of the customer.
Fashionistaway has no control over customs procedures or the amount of such charges.
11.3 Delivery Delays
Fashionistaway is not responsible for delays caused by:
- Customs inspections or clearance procedures
- Courier service disruptions
- Severe weather
- Public holidays
- Natural disasters
- Government restrictions
- Other events beyond our reasonable control
While we will make reasonable efforts to assist customers in tracking delayed shipments, delivery times cannot be guaranteed.
11.4 Risk of Loss
Risk of loss and responsibility for the purchased item passes to the customer once the order has been delivered to the shipping address provided during checkout, as confirmed by the courier’s delivery record.
Customers are encouraged to inspect their package promptly upon delivery and notify Fashionistaway within 48 hours if the parcel appears damaged or if there are concerns regarding its contents.
12. Returns & Refunds
Due to the unique nature of authenticated preloved luxury goods, customers are encouraged to carefully review all product descriptions, measurements, condition reports, and photographs before completing a purchase.
Returns and refunds are governed by Fashionistaway’s Return & Refund Policy, which forms part of these Terms and Conditions.
Where a return is approved, the item must be returned in the same condition in which it was originally shipped, including all accessories, packaging, authenticity-related materials, and any complimentary items provided with the purchase.
Fashionistaway reserves the right to refuse a return or apply a deduction where the returned item has been used, altered, damaged, or returned in a different condition.
12.1 Final Sale Items
Unless otherwise stated, the following are considered final sale and are not eligible for return or exchange:
- Restoration services
- Customized or personalised items
- Items specifically identified as Final Sale
- Items damaged after delivery through customer use or mishandling
Nothing in this section limits any rights that customers may have under applicable consumer protection laws.
13. Luxury Restoration Services
Fashionistaway provides professional restoration services for luxury handbags, wallets, shoes, and other leather accessories.
Our restoration services are intended to improve the appearance and usability of luxury items while preserving their original craftsmanship whenever reasonably possible.
13.1 Restoration Assessment
Every restoration begins with a professional assessment.
Customers are required to contact Fashionistaway directly to discuss their restoration requirements before any work is accepted.
Our team may request photographs, videos, or additional information to evaluate the item’s condition and recommend the most suitable restoration solution.
13.2 Quotations
All quotations are based on the information available at the time of assessment.
Should additional issues be identified after the item has been physically inspected, Fashionistaway reserves the right to revise the quotation after discussing the changes with the customer and obtaining approval before proceeding.
13.3 Restoration Results
Luxury restoration is a specialised craft.
While Fashionistaway strives to achieve the best possible outcome, restoration cannot always return an item to its original factory condition.
Results may vary depending on factors such as:
- Age of the item
- Leather type
- Existing wear
- Previous repairs
- Structural condition
- Material limitations
Customers acknowledge that restoration is intended to improve the condition of an item rather than create a brand-new product.
13.4 Customer Approval
No restoration work will begin until the customer has accepted the quotation and any required payment or deposit has been received.
Once restoration work has commenced, changes to the agreed scope of work may not be possible without additional charges.
13.5 Completion & Collection
Customers will be notified once restoration work has been completed.
Where shipping is required, the restored item will be dispatched after any outstanding balance has been paid in full.
14. Intellectual Property
All content available on Fashionistaway.com, including but not limited to text, product descriptions, photographs, videos, graphics, logos, icons, branding, website design, page layouts, software, and other materials (“Content”), is the property of Fashionistaway or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws.
Customers may access and use the Website solely for personal, non-commercial purposes.
Without the prior written consent of Fashionistaway, you may not:
- Copy, reproduce, republish, or distribute any Content;
- Modify or create derivative works from any Content;
- Use our photographs or product descriptions for commercial purposes;
- Remove or alter any copyright, trademark, or proprietary notices;
- Use automated systems to scrape or collect data from our Website.
Unauthorized use of our intellectual property may result in legal action.
15. Acceptable Use of the Website
By using our Website, you agree to use it lawfully and responsibly.
You must not:
- Use the Website for unlawful or fraudulent purposes;
- Attempt to gain unauthorized access to our systems or customer accounts;
- Upload or transmit malicious software, viruses, or harmful code;
- Interfere with the operation, security, or functionality of the Website;
- Misrepresent your identity or provide false information;
- Infringe upon the intellectual property rights of Fashionistaway or any third party.
Fashionistaway reserves the right to suspend or restrict access to the Website where we reasonably believe these Terms have been violated.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Fashionistaway shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of our Website, products, or services.
Our total liability for any claim arising from a purchase or service shall not exceed the amount paid by the customer for the relevant product or service, except where liability cannot be excluded or limited under applicable law.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.
17. Indemnity
You agree to indemnify, defend, and hold harmless Fashionistaway, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or relating to:
- Your breach of these Terms;
- Your misuse of the Website;
- Your violation of applicable laws;
- Your infringement of the rights of any third party.
18. Force Majeure
Fashionistaway shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters;
- Fire or flood;
- Epidemics or pandemics;
- War, civil unrest, or terrorism;
- Government actions or regulations;
- Labour disputes;
- Utility failures;
- Internet or telecommunications outages;
- Courier or transportation disruptions.
Where such circumstances occur, our obligations will be suspended for the duration of the event.
19. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong SAR”).
Any dispute arising out of or relating to these Terms, the use of the Website, or any transaction with Fashionistaway shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR, unless otherwise required by applicable consumer protection laws.
20. Changes to These Terms
Fashionistaway reserves the right to amend or update these Terms and Conditions at any time to reflect changes in our business operations, legal obligations, products, or services.
The updated version will be published on Fashionistaway.com together with the revised “Last Updated” date.
Continued use of the Website after any changes have been published constitutes acceptance of the revised Terms.
21. Website Policies
The following policies published on Fashionistaway.com form part of these Terms and Conditions and should be read together with this document:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Authentication Guarantee
- Installment / Layaway Terms
- Buy Now, Pay Later (BNPL) Terms
- Luxury Restoration Service Terms
- Cookie Policy (where applicable)
Each policy applies to the specific products or services it governs and forms part of the agreement between you and Fashionistaway.
If there is any inconsistency between these Terms and another published policy, the policy specifically relating to the relevant product or service shall prevail to the extent of that inconsistency.
22. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Authentication Guarantee, Installment / Layaway Terms, Buy Now, Pay Later (BNPL) Terms, Luxury Restoration Service Terms, and any other policies published on Fashionistaway.com, constitute the entire agreement between you and Fashionistaway regarding your use of our Website, products, and services.
These documents supersede any previous discussions, communications, representations, or agreements relating to the same subject matter, except where otherwise required by applicable law.
23. Contact Information
If you have any questions regarding these Terms and Conditions, or require assistance with an order or our services, please contact us:
Fashionistaway
888 Lai Chi Kok Road
Unit B5, 26/F
Cheung Sha Wan
Kowloon, Hong Kong SAR
Email: info@fashionistaway.com
WhatsApp: +852 5502 9736
Website: Fashionistaway.com
Business Hours: Monday to Saturday | 9:00 AM – 6:00 PM (Hong Kong Time)
Final Acknowledgement
By accessing or using Fashionistaway.com, purchasing products, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable policies published on our Website.
If you do not agree to these Terms and Conditions, you should discontinue the use of our Website and Services.