Shipping Policy

Last Updated: October 14, 2026

Fashionistaway is based in Hong Kong and ships within Hong Kong and to selected international destinations.

We aim to provide clear shipping costs, reliable delivery, and tracking information for every order.

Order Processing

Orders are prepared for shipment after payment has been successfully completed and confirmed.

Please allow up to 3 business days for order processing.

Once your order has been dispatched, shipment confirmation and tracking information will be provided where available.

Business days are Monday to Friday, excluding Hong Kong public holidays.

Hong Kong Delivery

Delivery within Hong Kong is free, with no minimum purchase required.

Hong Kong orders are generally shipped via SF Express.

International Shipping

Fashionistaway ships to selected international destinations available at checkout.

Estimated international delivery is generally 7–14 business days after dispatch. Delivery times may vary depending on the destination, courier service, customs clearance, public holidays, weather, and other circumstances outside Fashionistaway's reasonable control.

Our current international shipping rates and free-shipping thresholds are:

Destination	Shipping Fee	Free Shipping
Australia	AU$55	AU$730 and above
Canada	CA$55	CA$700 and above
Japan	¥6,000	¥81,000 and above
Philippines	₱2,000	₱30,000 and above
Singapore	S$49	S$650 and above
United Arab Emirates	AED 140	AED 1,870 and above
United States	US$89	US$500 and above
United Kingdom	£29	£385 and above
Selected European Countries	€34	€455 and above

European Countries

The EUR shipping rate above applies to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, and Spain.

United Kingdom

The UK shipping rate applies to England, Scotland, Wales, and Northern Ireland.

Other Supported Destinations

For other countries and regions supported by Fashionistaway, the applicable shipping charge and free-shipping eligibility will be displayed at checkout before payment.

The shipping option and amount displayed at checkout for the customer's delivery address will apply to the order.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, clearance charges, VAT, or other fees imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Fashionistaway provides accurate merchandise and customs information for international shipments. As we specialise in preloved luxury goods, applicable products may be described as used or pre-owned merchandise for customs purposes.

We do not falsely declare commercial purchases as gifts or intentionally declare an inaccurate value.

Customers are responsible for ensuring that purchased products may legally be imported into their destination country.

Currency

Prices and shipping amounts displayed at checkout may be presented in the currency available for the customer's selected market.

Where a shipping fee or free-shipping threshold is stated in this policy, the amount applies in the specified currency.

Tracking & Delivery

Tracking information will be provided after dispatch where available.

Customers are responsible for providing a complete and accurate delivery address when placing an order. If you notice an error in your delivery information, please contact Fashionistaway as soon as possible.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the parcel must be sent again.

If your parcel arrives visibly damaged, please retain the packaging and contact us promptly with photographs so that we can assist you.

Delivery Delays

Delivery estimates are provided as a guide and are not guaranteed.

Fashionistaway is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, courier disruptions, severe weather, public holidays, transportation interruptions, or government restrictions.

If a shipment is delayed, we will make reasonable efforts to assist with tracking and communication with the courier where appropriate.

Returns, Exchanges & Store Credit

Eligible purchases may be returned for exchange or store credit within 14 days of receiving the order, subject to our Returns, Exchanges & Store Credit Policy.

Fashionistaway does not provide cash refunds for ordinary change-of-mind purchases.

Original shipping charges and return shipping costs are not refundable for ordinary change-of-mind returns.

Please refer to our Returns, Exchanges & Store Credit Policy for complete eligibility requirements, exclusions, and information regarding incorrect, damaged, or materially misdescribed items.

Contact Us

If you have questions regarding shipping or delivery, please contact:

Fashionistaway
Unit B5, 26/F, NCB Innovation Centre
888 Lai Chi Kok Road
Cheung Sha Wan, Kowloon
Hong Kong SAR

Email: info@fashionistaway.com
WhatsApp: +852 5502 9736
Website: Fashionistaway.com
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM (Hong Kong Time)