Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@fashionistaway.com. Please note that the exchanged item will need to be sent to the address provided by us as soon as the exchange is accepted by us.

If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange questions at info@fashionistaway.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, like garments, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept exchanges on sale items or gift cards. So please make sure to read the product description especially on our on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note that we do not offer an exchange for reasons such as "I do not like the color", ordered the wrong size, or "Not my style".

Returning the exchanged item to you may take 14 days or more.  

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

At Fashionistaway, we take pride in offering an exceptional selection of luxury items. However, please note that refunds are not offered on any items. Whether the sale was made through our website, in-store, through social media, or by personal shopping request, are considered final sale. Instead, we can offer an exchange of the purchased item within 14 days of receiving.

We appreciate your understanding and cooperation with our policies. If you have any questions or concerns, please don't hesitate to contact us at info@fashionistaway.com