Refund policy

Returns, Exchanges & Store Credit Policy

Fashionistaway offers exchanges or store credit for eligible returns requested within 14 days of receiving your order. We do not offer cash refunds for ordinary change-of-mind purchases.

To be eligible for an exchange or store credit, the item must be returned in the same condition in which it was received, with all Fashionistaway tags, accessories, inclusions, and packaging supplied with the item. The item must not have been worn, used, altered, cleaned, repaired, damaged, or otherwise changed after delivery.

Because Fashionistaway specializes in preloved luxury items, signs of previous ownership that were disclosed in the product description, photographs, or condition report at the time of purchase are not considered defects.

To request a return, exchange, or store credit, contact info@fashionistaway.com within 14 days of receiving your order. Please do not send an item back before receiving return instructions from us.

Once the returned item has been received and inspected, we will confirm whether it qualifies for an exchange or store credit. Store credit will be issued for the eligible merchandise value in accordance with the terms confirmed with you. Original shipping charges and return shipping costs are not refundable for ordinary change-of-mind returns.

Damaged, Incorrect or Misdescribed Items

Please inspect your order upon receipt. If you receive an incorrect item, or believe an item has arrived damaged or materially different from its description, contact us promptly at info@fashionistaway.com. We will review the matter and provide an appropriate resolution in accordance with the circumstances and any applicable consumer protection laws.

Exceptions

Items that have been worn, used, altered, cleaned, repaired, damaged after delivery, or returned without their supplied tags or inclusions may not qualify for exchange or store credit.

Items specifically identified as final sale at the time of purchase are not eligible for change-of-mind exchange or store credit, subject to any rights that cannot be excluded under applicable law.

Exchanges

As many Fashionistaway products are one-of-one preloved pieces, the same item or another item of the same style, size, colour, or condition may not be available. Where an exchange is approved, you may select another available item or receive store credit, subject to the applicable terms.

We do not accept change-of-mind exchanges solely because a customer later decides that the colour, style, or size is unsuitable unless we agree otherwise.

Order Cancellations

If you need to request a cancellation or change to an order, contact info@fashionistaway.com as soon as possible. We cannot guarantee that an order can be cancelled or changed once it has been placed, particularly after processing or dispatch has begun.

Any cancellation rights that cannot legally be excluded under applicable consumer law will continue to apply.

European Union – 14-Day Right of Withdrawal

Where mandatory consumer law gives you a right of withdrawal, cancellation, return, or refund that cannot legally be excluded or restricted by this policy, those statutory rights will continue to apply. This includes applicable rights for qualifying orders shipped to consumers in the European Union.

Refunds

Fashionistaway does not provide cash refunds for ordinary change-of-mind purchases. Eligible change-of-mind returns are handled through exchange or store credit as described above.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

For questions about a return, exchange, store credit, cancellation, or an order you have received, contact info@fashionistaway.com.